FAQ

• Yes, we provide island wide delivery within Singapore.
• Free delivery for orders of S$39 and above
• Orders below S$39 will incur a delivery fee (shown at checkout)

• Singapore orders: Delivered within 3–5 working days after processing
• International orders: Timelines vary depending on courier and customs clearance

Orders are processed within 2–3 working days once payment is received. Processing excludes weekends and public holidays.

• Yes, we provide island wide delivery within Singapore.
• Free delivery for orders of S$39 and above
• Orders below S$39 will incur a delivery fee (shown at checkout)

Yes! Rush delivery options are available for Singapore orders:

• Express Processing (+S$4.90): Priority handling, delivered within 2–3 days
• Next Day Delivery (+S$8.90): Orders placed before 3 PM, delivered next working day
• Same Day Delivery (+S$15): Orders placed before 12 PM. Available for selected areas. Please contact us to check coverage before placing your order.

Rush delivery is subject to:

• Item availability (in-stock products only)
• Payment confirmation
• Delivery area coverage

📞 Contact us at +65 81966788 to confirm availability before placing rush orders.

If any item you ordered is unavailable, we will notify you within 24 hours. You may choose a substitute item, wait for restock, or request a full refund.

⏱️ Refund Processing Time: Approved refunds are processed within 3-5 working days via your original payment method.

Yes ✅ We specialise in bulk and customised gifting solutions for:

• Corporate events & client gifting
• Weddings & festive occasions
• Party favours and celebrations

We can supply bulk quantities of eco-friendly gift items (such as jute bags), return gifts, festive décor, jewellery, and traditional gifting items. Custom branding, gift packaging, and tailored assortments are also available. If you have a specific requirement, we can help source products to meet your needs.

Minimum order quantities apply depending on the product.
For enquiries, please contact us at support@adouragifts.com or WhatsApp +65 81966788.

We accept PayNow / PayLah and local bank transfers. Full payment is required upon checkout before your order is processed.

Yes ✅ All payments are processed through secure, bank-approved systems with industry-standard encryption. We do not store your payment details.

Orders can be cancelled or modified within 24 hours of placement, provided processing has not started. Please contact us immediately at support@adouragifts.com or WhatsApp +65 81966788. Once processing begins, changes cannot be made.

• If your order has not yet been shipped, you may request a change of delivery date or address at no additional cost (within 24 hours of order placement).
• Once your order has been shipped/dispatched to the courier, any rescheduling, re-delivery, or address changes will be chargeable, and the fees will be borne by the customer.

• No returns or exchanges are accepted for our handcrafted and curated products.
• Minor variations, surface scratches, or imperfections are part of the handmade process and not considered defects.
• If you receive a wrong or defective item, contact us within 3 days of delivery for assistance.

⏱️ Refund Processing Time: Approved refunds are processed within 3-5 working days via your original payment method.

Unless specifically stated on the product page, items are sold without warranty or after-sales service.

Yes! We provide complimentary gift message cards upon request. Please add your gift message at checkout or contact us after placing your order.

Yes, we deliver to selected international destinations.

• Customers are responsible for shipping fees, customs duties, and import regulations
• Delivery times vary and may be extended by customs clearance