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Welcome to Adouragifts, the online gifting and lifestyle store of Sree Kumaran Mart Pte Ltd. These Terms & Conditions (“Terms”) govern your use of our website www.adouragifts.com (the “Site”) and your purchase of products offered by us. By accessing or shopping on our Site, you agree to these Terms, which are designed to protect both our customers and our business in accordance with Singapore law.
Eligibility to Purchase
  • You must be at least 18 years old to place an order.
  • If you are under 18, you may only shop with us under the supervision of a parent or guardian.
  • By placing an order, you confirm that you meet these age requirements.
Use of the Site
  • You agree to use this Site only for lawful purposes, including browsing and purchasing products for personal use or gifting.
  • You must not misuse the Site by attempting unauthorized access, introducing harmful code, or engaging in fraudulent transactions.
  • We reserve the right to suspend or terminate access if the Site is misused.
Cookies
  • Our website may use cookies or similar technologies to improve functionality, analyse site usage, and enhance your shopping experience.
  • By using our Site, you consent to the use of cookies in accordance with our Privacy Notice.
Orders & Acceptance
  • All online orders placed through Adouragifts are subject to availability and acceptance.
  • We reserve the right to cancel or refuse orders for reasons including stock unavailability, pricing errors, or payment issues.
  • Once an order is confirmed, an order confirmation email will be sent to you.
Pricing & Payment
  • All prices are listed in Singapore Dollars (SGD).
  • Prices shown at checkout include any applicable taxes but exclude delivery charges unless stated otherwise.
  • Full payment must be made at the time of checkout. Orders will only be processed and shipped once payment has been received in full.
  • We currently accept payments via DBS PayNow and PayLah!.
  • All payments are processed securely using bank-approved systems.
  • We are not responsible for errors or issues caused by external payment systems.
Shipping & Delivery
  • We currently deliver within Singapore and to selected international locations.
  • All delivery charges, including international courier fees, customs duties, and taxes (if applicable), are borne by the customer.
  • Orders are typically processed within 2–3 working days after full payment is received.
  • Processing time excludes weekends and public holidays.
  • Bulk or customised orders may require a longer processing time, which will be communicated at the time of order confirmation.
  • Delivery times are estimates only. We are not responsible for delays caused by courier partners, customs clearance, or other factors outside our control.
  • International customers are responsible for checking local import restrictions in their country. Customs clearance procedures may cause additional delays, which are beyond our control.
  • Risk of loss and ownership of products pass to you once they are delivered.
Returns, Exchanges & Refunds
  • Due to the nature of our handcrafted and curated products, returns or exchanges are generally not accepted, unless the item received is defective or incorrect.
  • Handmade products may have minor variations in size, colour, or detailing, which are not considered defects.
  • Customised, bulk, or made-to-order products are non-returnable and non-refundable once confirmed.
  • If you receive a defective or wrong product, please contact us within 3 days of delivery with your order details and photos.
  • Approved refunds will be processed back to your original payment method within a reasonable timeframe.
Product Descriptions & Accuracy
  • We make every effort to ensure that product descriptions, images, and pricing on our Singapore online store are accurate.
  • Minor variations in colour, finish, or craftsmanship may occur due to photography, screen resolution, or natural materials.
  • We do not guarantee that all Site content is error-free.
Product Warranties
  • Unless expressly stated on the product page, Adouragifts / Sree Kumaran Mart Pte Ltd does not provide any warranty, guarantee, or after-sales service for the products sold on this Site.
  • To the fullest extent permitted by law, all products are sold on an “as-is” basis without any warranties of merchantability, fitness for a particular purpose, or durability.
  • Any manufacturer warranties (if applicable) will be passed on to the customer.
Intellectual Property
  • All content on the Site (including product images, text, designs, and branding) is the property of Sree Kumaran Mart Pte Ltd, operating under the brand name Adouragifts.
  • You may not copy, reproduce, or use our content for commercial purposes without prior written consent.
Third-Party Links & Services
  • Our Site may link to external services such as courier tracking, secure payment gateways, or partner websites.
  • We are not responsible for the content, privacy practices, or terms of third-party websites.
Limitation of Liability
  • To the fullest extent permitted by Singapore law, Sree Kumaran Mart Pte Ltd (Adouragifts) will not be liable for any indirect, incidental, or consequential damages resulting from the use of the Site or purchase of products.
  • Our liability is limited to the purchase price of the product concerned.
Force Majeure
  • We are not responsible for any delays or failure to perform due to events beyond our reasonable control, including natural disasters, government restrictions, strikes, logistics disruptions, or public health emergencies.
Personal Data
  • Your use of the Site and purchases are also governed by our Privacy Notice.
  • We manage your personal data in accordance with the requirements of Singapore’s Personal Data Protection Act 2012 (PDPA).
Dispute Resolution
  • We encourage customers to first reach out to us at support@adouragifts.com or WhatsApp +65 81966788 to resolve any concerns or disputes in a fair and reasonable manner.
  • Most issues can be resolved quickly through direct communication without the need for legal action.
Governing Law
  • These Terms are governed by the laws of Singapore.
  • Any disputes will be subject to the exclusive jurisdiction of the Singapore courts.
Contact Us

For questions regarding these Terms or customer support, you can reach us during our business hours:

Customer Service Hours: Monday – Friday, 9 AM – 6 PM SGT
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